Live Sale Policies
All claims are final; once you claim an item, you are committing to purchasing that item. There are no exchanges or put-backs of items during or after the live sale. Add-ons are permitted after the live sale. If you cancel your claims after the sale, you may risk a ban from all our future live sales.
If you are a new customer, you have 24 hours to submit your New Customer Form. If you do not fill out the form, we will put your claims back.
Invoicing generally takes us 24-48 hours after the live sale ends. Once you receive an invoice from us, you have 48 hours to pay. If you need an extension due to unforeseen circumstances, please send us a message. Failure to pay on time with no communication may result in a ban from all our future lives sales.
FOR DOWSING: if an item the pendulum chooses for you does not resonate with you, you are welcome to put it back, but all claims are final once they make it to your basket.
Shipping costs vary based on the size and quantity of items claimed. Larger orders will have a flat $18 rate. Flat rate orders with a pre-tax subtotal of $150 and above will include shipping insurance at no additional charge. All orders of $222 and above, pre-tax, receive free shipping. We are able to ship internationally, however, we cannot quote you a shipping price until after the live sale is over.
We will also add you to our email list so you can be the first to know of events, live sales, specials, and more. If you do not wish to be added, please let us know.